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SHIPPING IS VIA UPS, SARASOTA, FLORIDA. MOLDS ARE FOAM AND BUBBLE WRAPPED FOR PRODUCT PROTECTION. OUR MOLDS ARE INDIVIDUALLY MARKED AND PACKED WITH STYROFOAM POPCORN IN DOUBLE CORRUGATED BOXES AND INSURED.


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*YOUR CREDIT CARD IS NOT CHARGED UNTIL THE DAY OF SHIPMENT.

*WE CHARGE A SHIPPING RATE BASED ON THE TOTAL WEIGHT (INCLUDING OVERSIZED ITEMS) AND DESTINATION ZIP CODE FOR ALL ORDERS.

*WE WILL SHIP UPS GROUND SERVICE ON MOST OF OUR SHIPMENTS. US POSTAL OR TRUCKING SERVICE WILL BE AT FIRELITE FORMS DISCRETION. CUSTOMER CAN REQUEST A VERIFICATION OF COST AND CARRIER. FUTURE FORMS WILL TRY TO SHIP THE MOST ECONOMICAL AND FASTEST WAY POSSIBLE.

 *IF A DELIVERY IS REDIRECTED BY CUSTOMER, A $7.50 CHARGE WILL BE ADDED TO CUSTOMER'S CREDIT CARD. MINIMUM SHIPPING CHARGES CALCULATED BY UPS ZONES.SHIPPING INSTRUCTIONS. THESE MINIMUM SHIPPING RATES DO NOT INCLUDE PACKING MATERIALS OR HANDLING.

*UPS SHIPPING CHARGES ARE CALCULATED BY UPS ZONE CHART. RATES DO  NOT INCLUDE OVERSIZED CARTONS, NEXT DAY, 2ND DAY, OR SPECIAL SHIPPING INSTRUCTIONS.

*F.O.B. FLORIDA. PLEASE ADD 7% TAX FOR FLORIDA ORDERS15% RESTOCKING FEE (NO EXCEPTIONS) WILL BE ASSESSED ON MERCHANDISE RETURNED THAT WASN'T DAMAGED, DEFECTIVE, OR RECEIVED IN ERROR BY OUR COMPANY. ALL NON-DEFECTIVE MERCHANDISE SHOULD BE RETURNED IN NEW CONDITION IN THE ORIGINAL, UNOPENED PACKAGING.

*THE CUSTOMER WILL ASSUME ALL SHIPPING COSTS ASSOCIATED WITH THE RETURNED ITEM(S). ABSOLUTELY NO RETURNS WITHOUT PRIOR APPROVAL. NO RETURNS ISSUED FOR GLASS, KILNS, PAINTS, CLEARANCE ITEMS OR SPECIAL ORDERS. APPROVED RETURNS MADE DUE TO DEFECTIVE MERCHANDISE OR INCORRECT SHIPMENTS OF MERCHANDISE MADE BY OUR COMPANY WILL BE HONORED BY FIRELITE FORMS. THE CUSTOMER WILL RECEIVE A CREDIT/REFUND (EXCLUDING RESTOCKING FEE AND SHIPPING) ONLY AFTER THE MERCHANDISE IS RETURNED TO US IN SATISFACTORY CONDITION.

*FIRELITE FORMS DOES NOT PROVIDE WARRANTIES FOR PRODUCTS OF OTHER MANUFACTURERS. PRODUCTS THAT HAVE WARRANTIES ARE THE RESPONSIBILITY OF THE MANUFACTURER AND SHOULD BE CONTACTED DIRECTLY. ANY CONTACT INFORMATION OF THE MANUFACTURER WILL BE PROVIDED WHEN POSSIBLE. ONCE A SHIPMENT HAS LEFT, WE ARE NOT RESPONSIBLE FOR LOST OR DELAYED SHIPMENTS BY THE UPS OR OTHER CARRIERS. 

*IF THE CUSTOMER REQUESTS A REPLACEMENT ORDER, WE WILL CHARGE THEM FOR THE REPLACEMENT ORDER INCLUDING SHIPPING AND HANDLING. IF A REPLACEMENT ORDER IS PLACED FOR A DELAYED ORDER, THE CUSTOMER IS RESPONSIBLE FOR RETURNING THE DELAYED ORDER TO US AT THEIR COST AND WILL BE GIVEN A MERCHANDISE CREDIT/REFUND AFTER RETURNING THE ORIGINAL ORDER.

*FOR LOST SHIPMENTS, HOWEVER, WE WILL TRY TO FILE A LOST PACKAGE CLAIM WITH THE CARRIER. IF THE CLAIM IS HONORED AND WE ARE COMPENSATED BY THE CARRIER, WE WILL THEN ISSUE A CREDIT/REFUND TO THE CUSTOMER. 

*INTERNATIONAL SHIPPING: ADDITIONAL SHIPPING CHARGES ARE REQUIRED FOR ORDERS OUTSIDE OF U.S. MAINLAND. ADD 

*WHOLESALE AND DISTRIBUTOR TERMS AVAILABLE UPON REQUEST.
 
*RETURN POLICY:
*15% RESTOCKING CHARGE WILL BE IMPOSED FOR ANY RETURNS. NO  EXCEPTIONS.


*SHIPPING RATES:

*RATES ARE, FOB SARASOTA, FLORIDA. SHIPPING CHARGES WILL BE AT A RATE  OF 10% OF THE GROSS INVOICE, OR BY MINIMUM ZONE CHARGE (WHICHEVER IS GREATER). THESE MINIMUM SHIPPING RATES DO NOT INCLUDE PACKING MATERIALS,        HANDLING.  UPS SHIPPING CHARGES ARE CALCULATED BY UPS ZONE CHART. RATES DO NOT INCLUDE OVERSIZED BOXES, NEXT DAY, 2ND DAY, OR SPECIAL SHIPPING INSTRUCTIONS. (PLEASE ADD 7% TAX FOR FLORIDA ORDERS.)

* OVERSIZED CARTONS WILL BE CHARGED AS PER UPS RATES.
* INTERNATIONAL SHIPPING:  ADDITIONAL SHIPPING CHARGES ARE REQUIRED FOR ORDERS OUTSIDE OF U.S. MAINLAND. ADD $45.00 FOR ADDITONAL PAPERWORK AND/OR TRANSFER FEE.

*WHOLESALE AND DISTRIBUTOR TERMS AVAILABLE UPON REQUEST

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